At Nidaplay, we are committed to ensuring your satisfaction with our products. Given the nature of our playgrounds and urban equipment, which are often large, custom-manufactured items, our return policy is designed to address issues of product defects or damage.

General Policy

All sales of our products are considered final. We do not accept returns for non-defective items due to a change of mind or an incorrect order. We encourage you to carefully review your order before placing it and to contact our team with any questions you may have.

Damaged or Defective Products

We take great care to ensure our products are manufactured and shipped to the highest standards. In the unlikely event that your product arrives damaged or is found to be defective, we will work with you to find a solution.

  • Reporting Period: You must notify us of any damage or defects within 7 days of receiving your product. Please contact our customer service team immediately.
  • Required Documentation: To help us assess the issue and process your request, please provide clear photos or videos of the damage or defect. We may also require the original shipping and packaging materials for our inspection.

Return Process for Approved Claims

If your return claim is approved due to damage or a defect, we will guide you through the process.

  1. Contact Us First: Do not return any products without first contacting our customer service team to receive a Return Authorization (RA) number.
  2. Packaging: Items must be returned in their original packaging, or equivalent packaging that prevents further damage during shipping.
  3. Shipping: We will provide you with instructions on how to ship the item back to us.

Refunds and Replacements

  • Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Shipping and handling fees are non-refundable.
  • Replacements: In some cases, a replacement part or a full replacement of the product may be offered instead of a refund, depending on the nature of the defect or damage.

Contact Us

If you have any questions about our return policy or need to report a damaged or defective product, please contact us at:

Nidaplay Email: info@nidaplay.com Phone: +90312 815 2495 Address: Saray Mah. 688 Cad 3/A Kazan /Ankara/TR